Warranty

Lifetime warranty

At Wallettio, we've meticulously crafted our products with durability in mind - we mean a lifetime. Should you encounter any issues with your wallet, key case or any other product, we're committed to resolving them promptly.

 

Product terms

Wallets

We assure that all our wallets are crafted without any manufacturing defects and are designed to serve their purpose throughout their lifespan. Our lifetime warranty covers replacement parts, ensuring you are covered in case of elastic, screw, inner plate, or money clip failure.

However, please note that this warranty excludes coverage for lost, stolen, or disposed of wallets. Additionally, damages such as scratches, dents, wear-induced discoloration, chips, or scrapes on the outer plates are not covered. Any damages resulting from accidents, misuse, neglect, shock, improper storage, unauthorized modifications, or repairs are also not included under this warranty.

Key cases

We guarantee that our Key cases are devoid of manufacturing defects and are designed to operate as intended for their entire lifespan. With our lifetime warranty, you'll receive replacement parts if there's a failure or loss of screws, TPU Connector (the rubber bit), clip, or the ring.

However, please be aware that this warranty does not extend to lost, stolen, or disposed of Key cases. Additionally, cosmetic damage, accidents, misuse, neglect, shock, improper use or storage, unauthorized modifications, or repairs are not covered.

 

Warranty details

How to make a claim

To initiate a warranty claim, kindly send us an email at info@wallettio.com. Please ensure to include your order number in your email.

Warranty disclaimer

We maintain the right to reject any warranty claim, particularly if we suspect fraudulence or if the Wallet was purchased from an unauthorized seller.

This Warranty does not cover servicing for items in the claim.

Please be aware that if your product qualifies for a replacement, it will match the color and material of your original purchase. If your product is out of stock, we will provide a replacement of similar material and color. In cases where a comparable replacement is unavailable, we will endeavor to find a suitable substitute of equal value.